3-Aug-2022: Digital transaction

During the last three years, digital payment transactions have registered unprecedented growth in India. Easy and convenient modes of digital payment, such as Bharat Interface for Money-Unified Payments Interface (BHIM-UPI), Immediate Payment Service (IMPS), pre-paid payment instruments (PPIs) and National Electronic Toll Collection (NETC) system have registered substantial growth and have transformed digital payment ecosystem by increasing person-to-person (P2P) as well as person-to-merchant (P2M) payments. At the same time pre-existing payment modes such as debit cards, credit cards, National Electronic Funds Transfer (NEFT) and  Real-Time Gross  Settlement (RTGS) have also grown at a fast pace. BHIM-UPI has emerged as the preferred payment mode of users. The total number of digital payment transactions undertaken during the last three financial years and the current financial year are as under:

# Note: Digital payment modes considered are BHIM-UPI, IMPS, NACH, AePS, NETC, debit cards, credit cards, NEFT, RTGS, PPI and others.

* Provisional data

Source: RBI, NPCI and banks         

The total value of digital payments during the last three financial year and in the current financial year is as under:

# Note: Digital payment modes considered are BHIM-UPI, IMPS, NACH, AePS, NETC, debit cards, credit cards, NEFT, RTGS, PPI and others.

* Provisional data       

Source: RBI, NPCI and Banks  

The digital payment landscape in India has been transformed. Indian consumers have displayed great affinity to digital technology, leading to rapid growth in digital payment infrastructure. The benefits of using digital payments are as follows:

1.  Instant and convenient mode of payment: Unlike cash, money can be instantaneously transferred to the beneficiary account using digital modes like BHIM-UPI and IMPS. Moreover, using the BHIM-UPI mode, one can effect a digital transaction via mobile phone using easy-to-remember email-like address, called virtual payment address.
2. Increased financial inclusion: Digital payments offer anytime, anywhere access to accounts, thus making it easy for them to receive payments in their accounts and to also make payments using their phone. People who may have been deterred by the time, travelling cost and opportunity cost involved in physically accessing a bank outlet for transactions can now conveniently access the same digitally by using an account and in the process getting various benefits of being part of the banking system and becoming financially included.
3. Increased acceptance during COVID-19 pandemic: The COVID-19 pandemic has brought out the benefit of digital payments in enabling healthcare. Contactless modes of digital payment like UPI QR code and Near Field Communication (NFC) enabled cards enable observance of social distancing.
4. Fostering innovation in payments: India’s indigenously developed BHIM-UPI, which enables digital payments using mobile apps, is directly linked to achieving the goals of universal electronic payments, a less-cash society and financial inclusion. BHIM-UPI utilises a set of standard Application Programming Interfaces (APIs) to facilitate next generation online real-time payments by leveraging trends such as increasing smartphone adoption, Indian language interfaces and universal access to Internet and data.
5. NETC system: NETC system enables the customer to make electronic payments at NETC-enabled toll plazas on the highway without stopping at the toll, using Radio Frequency Identification technology.
6. Faster adoption of QR code technology: Post demonetisation, the acceptance infrastructure for QR codes has seen tremendous growth. As a result, QR based payments are increasing rapidly. One can simply scan a QR code to pay for utility bills, fuel, grocery, food and travel as well as to merchants offering various other goods and services.
7. Improved speed and timely delivery: In contrast to a cash payment that travels at the speed of its carrier, digital payments can be virtually instantaneous, regardless of whether the sender and receiver are in the same town, district or country.
8. Increased transparency in government system: Earlier cash payments were subject to “leakage” (payments that do not reach the recipient in full) and “ghost” (fake) recipients, particularly in the context of social security benefits by government transfers. Now, benefits are directly transferred to target beneficiary (direct benefit transfer) account through digital modes of payments.
9. Safe and secure: Recipients of cash payments not only often have to travel considerable distances to receive their payments, but are also particularly vulnerable to theft, digital payments across India are very secure as multiple levels of authentication are required for making transactions.
10. Bharat Bill Payment System: Bharat Bill Payment System (BBPS) provides an interoperable and easily accessible recurring and bill payment service to consumers via multiple channels like Internet banking, mobile banking, mobile apps, BHIM-UPI etc.
11. Lending: Unlike cash payments, digital payments automatically establish a user’s financial footprint, thereby increasing access to formal financial services, including credit. Banks and other lending institutions can utilise digital transaction histories to take cashflow-based lending decisions for both retail lending and lending to businesses, including small businesses who may face difficulty in getting credit in the absence of verifiable cash flows.
12. Promotion of Fintechs: Fintechs play a key role in the growth of digital transactions by enabling transparent, secure, swift and cost-effective mechanisms benefiting the entire digital payments ecosystem. Fintechs have transformed the digital payments ecosystem by increasing P2P and P2M payments.

27-Jul-2021: 72% of financial transactions of PSBs done through digital channels

The Government has taken a number of steps to facilitate digital banking, doorstep banking services and digital lending platforms. This was stated by Union Minister of State for Finance Dr Bhagwat Kishanrao Karad in a written reply to a question in Rajya Sabha today.

Giving details of the steps, the Minister stated that these include, inter-alia, the following:

1. Initiation of digital lending has been made contactless through PSBloansin59 minutes.com, using triangulation of credit bureau, income-tax and goods and services tax (GST) data, to provide online in principle approval for MSME loans.
2. Online bill discounting for MSMES has been enabled on a competitive basis through Public Sector Banks (PSBs) onboarding onto the Trade Receivables Discounting System (TReDS) platform and the proportion of online discounted bills has grown rapidly.
3. Government's Jeevan Pramaan' initiative for pensioners has enabled senior citizen pensioners the facility to update their annual life certificate online.
4. Under the Government-initiated PSB Reforms Agenda,-
   1. Enhanced access to Mobile and Internet banking has been enabled through an increase in the average number of services offered (43), customer-friendly features (135) and regional language customer-interface (8);
   2. End-to-end automated digital lending has been introduced in larger PSBs for unsecured personal loans (in five PSBs), loans to micro-enterprises ("Shishu Mudra", in five PSBs) and renewals of loans to micro, small and medium enterprises (in three PSBs);
   3. Digital retail loan request initiation through digital channels has been enabled in all the seven large PSBs, with retail disbursements from loan requests so initiated in the financial year (FY)2020-21 amounting to Rs. 40,819 crore;
   4. Customer-need-driven, analytics-based credit offers have been given an impetus, resulting in Rs. 49,777 crore of fresh retail loan disbursements by the seven larger PSBS in the financial year (FY) 2020-21.

As a result, the Minister stated, nearly 72% of financial transactions of PSBs are now done through digital channels, with doubling of customers active on digital channels from 3.4 crore in FY2019-20 to 7.6 crore in FY2020-21, and the share of  financial transactions undertaken through home and mobile channels has increased from 29% in FY2018-19 to 76% in FY2020-21.

1. PSB Alliance, an initiative of all PSBs and Indian Banks' Association, has launched doorstep banking services for all customers, including senior citizens, through call centre (1800-121-3721 and 1800-103-7 188), web portal (https://psbdsb.in/ and https://doorstepbanks.com/) mobile app (Google Play Store). At present 13 services are being offered in 100 cities across the country, which include cash withdrawal or deposit, pick-up of cheque or demand draft or pay order etc., pickup of cheque-book requisition slip, pickup of income-tax forms no. 15G/15H, pick up of income-tax/GST challan, and delivery of tax deduction at source (TDS) and Form- 16 certificates for income-tax purposes.

The Minister further said that there is no proposal under consideration of the Government for setting up of a Digital Banking Infrastructure Corporation (DBI). As per inputs from banks, some PSBs have held discussions to set up a corporation to create a common digital infrastructure platform as a joint initiative of the banks, with a view to enable enhanced access to consumers and businesses for credit offerings.